Terms & Conditions

TERMS & CONDITIONS

The Terms and Conditions outlined below apply to purchases made from the SIOBAHN PALMER website: www.siobahnpalmer.co.uk.

Your acceptance of the Terms and Conditions is given when you make a purchase from SIOBAHN PALMER. Please read these Terms and Conditions carefully before buying products from our website.

SIOBAHN PALMER reserves the right to change these Terms and Conditions at any time.

If you have any questions about any aspects of our website please email info@siobahnpalmer.co.uk

 

SIOBAHNPALMER.CO.UK INFORMATION

We want to make sure your shopping experience at SIOBAHN PALMER is as fun and hassle- free as possible. It is your own responsibility to ensure that your login, password and all other details in relation to your account remain confidential and safe at all times.

Please understand that:

Before an order can be accepted we must recieve full payment. Failing to do so, we reserve the right to refuse any order prior to despatch.

DELIVERY

SIOBAHNPALMER.CO.UK only ships within the United Kingdom. If there is any problem with your order that prevents us from dispatching to you, we will contact you within 48 hours of your order being placed.

All of our deliveries are sent by Royal Mail special delivery. All deliveries are insured to the full value of the goods purchased by you. A signature is required upon receipt of the goods, so please ensure someone is available at your delivery address. If no one is present to accept the goods, a card will be left to inform you of what to do next.

RETURNS

We hope you will be satisfied with your order placed at SIOBAHNPALMER.CO.UK however, we understand that you may wish to return items. Please see below for our returns policy.

If you wish to return any item(s) you must inform SIOBAHNPALMER.CO.UK via email within 7 days of receiving your goods, confirming the order number from the original receipt and clearly state which goods you wish to return. Please ensure your parcel is returned within 14 days.

Goods being returned must be in their original, unworn, unwashed condition. Under no circumstances will your item(s) be refunded if they have been damaged, worn or washed. 

When returning goods we strongly advise you to use a recorded delivery service or a courier that offers a 'proof of posting' certificate which you should retain until you have recieved your refund or tracking service and adequate insurance. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until we recieve them. Please ensure all goods are packaged safely and securely to avoid any damage. 

If you have returned the goods in their original state and your refund is approved you will recieve the full costs of your goods bought from SIOBAHNPALMER.CO.UK within 5- 10 working days. Please note: shipping costs are non refundable.

SIOBAHNPALMER.CO.UK reserves the right to refuse returns if the above policy is not followed. Please understand that time limits are strict and under no circumstances will any item(s) be returned after its 14 days. If you have any questions or queiries regarding our returns policy please contact info@siobahnpalmer.co.uk.

Your statutory consumer rights as afforded to you under UK law are not affected.

 

FAULTY GOODS

As stated, all products at SIOBAHNPALMER.CO.UK are made to a high standard and are checked thouroughly before they are dispatched. However, if you would like to return any item(s) because of an error made by us or because it is faulty, we will be happy to refund your costs incurred in sending it back. Contact info@siobahnpalmer.co.uk quoting your order number, contact details, product details and your reasoning for the return. Please also state whether you would like a refund or an exchange. We will then advise on how to proceed with returning your faulty goods.

COPYRIGHT 

We reserve the right to all content on SIOBAHNPALMER.CO.UK. We reserve the right in our sole discrection to edit or delete any documents, information or other content appearing on SIOBAHNPALMER.CO.UK including this agreement without further notice to users of the site. Under no circumstances can imagery or any other information be taken from SIOBAHNPALMER.CO.UK and be fraudulently used or reproduced.